尼古拉斯能力
能力: 一种卫生专业人员可观察到的能力, 集成多个组件，如知识, 技能, 值, 和态度. Since competencies are observable, they can be measured and assessed to ensure their acquisition. 能力 can be assembled like building blocks to facilitate progressive development (Frank, 等. 2010).
The competencies for the Master’s Degree in Health Administration (MHA) graduate program have been established by MHA program leadership based on best practice competency models (National Center for Healthcare Leadership, 医疗保健领导联盟, 美国医疗保健主管学院, 以及健康管理大学项目协会).
能力域
1. 道德
a. Evaluates professional and organizational 值 and stewardship of resources
b. 表现出识别错误并从中吸取教训的能力
c. 展示提出问题和挑战替代方案的能力
2. 情商
a. Demonstrates 社会 and human relationship 技能 needed to address diverse stakeholders
b. 表现出一贯的正直和尊重他人
c. 识别、解释和解决关键的紧张关系
d. 对自己达到绩效标准负责
e. Assesses individual strengths and weaknesses and eng年龄 in continuous professional development
3. 组织变革与创新
a. 标识, 解释了, and utilizes effective motivational strategies to elicit desired behavior and inspire action toward a shared 愿景
b. 使用团队开发方法来实现变更
c. Demonstrates effective techniques for working with governance structures
1. 数理统计分析
a. 识别和描述经济的定量分析方法, 金融, 以及临床评估, 调查研究, 预测, 项目管理
b. 评估管理情境中常见的可检验假设, 选择和应用适当的定量方法
c. Understands the application of advanced mathematical techniques such as linear regression, 二元比较方法, 等.
d. Incorporates evidenced-based approaches with epidemiological concepts and statistical methods to be used in the prevention of disease, 以及人口健康状况的改善
2. 决策和解决问题
a. 使用创造性和分析性的解决问题的方法
b. Explores cause and effect relationships in order to solve complex problems
c. 从不同的角度评估问题
d. 识别政治的影响, 经济, 文化, 社会, 以及其他影响决策的因素
1. 综合管理
a. 标识, 描述了, 并应用一般的管理概念, 理论, and tools of man年龄ment science regarding service excellence and the organization of work and decision theory
b. Describes and applies the principles and tools of continuous quality improvement concepts and 技能 to improve work processes and patient outcomes
c. Implements project man年龄ment techniques and systems to examine scope and impact of projects
2. 团队合作技能
a. Exhibits the ability to work collaboratively in a team with colleagues to achieve a desired goal
b. Demonstrates the ability to facilitate and lead a group, and to present results of the team
1. 公众及机构
a. 标识 stakeholders’ 值 and needs and their history and specific interests, 并征求和使用社区的意见来指导决策
b. Builds collaborative partnerships at the organizational, local, or regional level
c. 使用谈判, 共识, and conflict resolution methods to assist community development and evaluation
2. 公民的义务
a. 标识 and articulates community 值 and needs in relation to the organization’s mission and 目标
a. 标识, demonstrates, and evaluates 文化 humility and proficiency
b. Applies the principles to be able to work effectively and respect the differences in others’ culture, 种族, 年龄, 性取向, 性别, 比赛
1. 书面及口头
a. 发展, 组织, 综合, 能条理清晰地表达想法和信息.
b. Listens, hears, and responds effectively to ideas and thoughts of others.
c. Writes clearly and effectively based on audience characteristics and communication 目标
2. 演讲技巧
a. Speaks clearly and effectively before individuals and groups in formal and informal settings.
a. Recognizes the role of providers, payers, intermediaries, and others in delivering quality care
b. 分析医疗保健行业不断发展的问题和趋势
1. 预算及财务管理
a. 准备、监督和管理预算
b. 分析医疗服务提供者的报销做法
c. 监控数据并识别财务表现的偏差
2. 市场分析
a. 准备和分析市场数据，细分和目标行业
b. Evaluates internal and external trends that may affect business decision-making
c. Uses qualitative methods to determine patterns and trends culminating in decision-making
3. 战略管理
a. 促进和影响发展, 任务的执行和所有权, 愿景, 目标, 和计划
b. Uses strategic thinking tools, models, and methods to guide an organization
c. Project’s future scenarios and evaluates and concludes on optimal scenarios
4. 运营管理
a. 测量、跟踪和响应客户不断变化的需求
b. Applies the basic concepts of man年龄ment engineering, process improvement, and redesign of systems
5. 信息技术
a. 使用决策支持工具进行信息和知识管理
b. 使用和管理相关的计算机技术
6. 法律及规管环境
a. Displays 知识 of federal, state, and local policies and laws effecting the health care industry
b. Monitors and interprets the impacts of laws and regulations on the organization
c. Knowledge of health policy and its effect on providers, payers, and populations
7. 人力资源管理
a. Utilizes the resources and techniques of human resource man年龄ment to maximize the organization’s investment in human capital
b. 分析组织行为以实现组织目标
8. 经济学
a. Applies the principles of 经济s and evidence-based techniques to inform decision-making in pricing, 服务需求, 和风险
b. 在战略规划中使用经济模型
能力发展评估
MHA能力与每门课程的学习目标相关联. 课程作业与课程的学习目标相联系. Course assignments are graded by 教师 and feedback is provided to help students develop their MHA competencies. 所有学生必须参加MHA 5000作为入学的第一门课程, 最后一门课是凯普斯通. 在MHA 5000和顶点课程, 学生须参加两种形式的能力评估. 第一个是自我调查, which asks students questions to evaluate their perception of their 技能, 知识, 以及与MHA能力相关的能力. The second assessment is a Health Care competency exam, provided by Peregrine Academic Services™. The exam provides students an objective analysis of their competency achievement, a comparison to other similar students from other Universities in similar programs, and a comparison of the student’s own progression throughout the MHA program.
沟通能力发展
沟通是通过以下方式完成的:
- Self-survey, which provides the student a forum to communicate their perceptions of level of competency to 教师.
- Health Care Competency exam, which shares information directly to the student and 教师.
- 与MHA项目主管讨论调查数据的咨询会议, 课程成绩, 能力提升.
- 学生顶点导师调查, which allows a practitioner the opportunity to evaluate the student’s competency development.
- 学生 and Alumni Surveys, provides ad hoc and ongoing data of competency progression.
Aggregate data is analyzed and shared with MHA Program leadership and other stakeholders for the purpose of continually improving the MHA program.